Service agreement between you and EBC
This service agreement shows that EBC is transparent about everything it does.Even though this is a long document, it clearly states all terms and conditions for taking an EBC TEFL course.I understand that this is a service agreement between EBC Servicios Linguisticos Europe SL., (located in Madrid, Spain) here in referred to as “EBC” and myself, the applicant.This service agreement is subject to the laws of the Kingdom of Spain.
I hereby state that the personal information I have provided on the EBC course application form is true and accurate and does not misrepresent me in any way to EBC. I also state that the written material in answer to the essay questions required for acceptance onto the EBC TEFL course is my own work.I have disclosed the true disposition of any past, pending, or potential future criminal proceedings.I have stated all medical conditions that could affect the other course students or my ability to regularly attend the course on my application form.Failure to declare such medical conditions could result in EBC withdrawing my offer of acceptance. Should EBC withdraw the offer of acceptance, any money I have already given to EBC will be subject to the Cancellation clause as set out in this agreement.Once I have started the course in any EBC location, if I am forced to terminate the course for reasons relating to an undeclared criminal or medical issue I will be disqualified from using any part of the Cancellation Clause.I acknowledge that I have read, understand and agree to the entry requirements for my chosen course and that I will be asked to present documentary supporting evidence when and where required by EBC.
Emergency contact information
I will give EBC emergency contact information for someone who will be able to advise EBC what to do for me in the event of an emergency or situation where I cannot act on my own behalf. I swear that the person I name has agreed to act in the capacity of emergency contact and that the details I have given are accurate.If it is necessary for an EBC representative to use the emergency contact, I authorise EBC to freely communicate with the emergency contact person. I understand that if the contact details I give are false or inaccurate, EBC will be limited in its ability to assist me should an emergency situation arise.
I understand that if I am accepted onto the course, I will initially receive (via email) a letter of acceptance informing me that I have been accepted to attend an EBC course on a specific date. I understand that application acceptance is not a guarantee of a course place.
Course place reservation
My place on a particular course date and location will be guaranteed once I have paid EBC a non-refundable deposit or paid for the course in full.
Final fee payment
I understand that I must ensure that EBC has received the final course fee balance at least 1 calendar month before the course starts in order to maintain my course place guarantee. If I fail to pay the course fee balance at least 1 calendar month before the course start date, I understand that EBC reserves the right to move me to the next available course start date.
Submitting a falsified application may be judged as grounds for:
- Immediate withdrawal of my acceptance offer;
- Ineligibility for a future EBC course;
- Dismissal from a current course in which I am enrolled.
I agree to attend every class and any other course related meetings and be present at the designated course start time. I acknowledge that habitual lateness or being absent without good cause are grounds for dismissal from the course. Should EBC find it necessary to dismiss me from the TEFL course, any monies paid to EBC will be subject to the Cancellation clause as set out in this agreement.If I am absent, and depending on the cause of absence, it may be possible to make up the work I have missed at the discretion of the EBC course manager.I acknowledge that unprofessional, disruptive or offensive behaviour are grounds for immediate course dismissal and should this happen I will forfeit all monies already paid to EBC.I understand that I must successfully complete all course components within the course period in order to pass the course. In the event that I do not pass the EBC course I understand it may be possible to retake components of the course at the discretion of the EBC Staff, however, additional fees may apply.
During the course I will behave in a courteous and professional manner to any and all persons associated with the course whether they be representatives of EBC or other third parties associated with the course.I acknowledge that unprofessional, disruptive or offensive behaviour are grounds for immediate course dismissal and should this happen I will forfeit all monies already paid to EBC.
Passing the course
I acknowledge that it is possible to fail the EBC course if I do not perform to the required standard. I also understand that the EBC course is externally moderated by an official examination board and as such, if my work is of insufficient standard I will not be put forward for the accredited “International Certificate in TESOL”.If any of my work is below standard I accept that EBC will ask me to correct/upgrade my work in order to fulfil the course requirements.
I agree that EBC is not responsible for any aspect of any accommodation that I arrange.If I select any accommodation from the providers listed on the EBC web site or from any other source then I acknowledge that I have no recourse against EBC with respect to location, quality, cost, or any other aspect with which I am not satisfied.EBC is not liable for any loss, damage, or injury to persons or property that may occur at any accommodation arranged through EBC or otherwise.
I acknowledge that EBC is not responsible for:
- my health, safety, and welfare;
- any loss, theft or damage to my personal property.
Health and safety
Health and medical and insurance
I will take out at my own expense health and/or travel insurance that will provide all coverage required in the event of illness, accident, or death. I will ensure that the insurance I take out will cover me against all medical expenses (including emergency evacuation), all costs for making necessary arrangements in the case of my death. I also agree to purchase supplementary insurance on my own, as may be necessary in order to secure my entry, extended stay, and general well-being or as may be required by the law of the country in which I will reside.EBC is not responsible for: any aspect of my health, injury or death at any time prior to, during, or after completion of the course.Should I choose to take out insurance from one of the insurers on the EBC list or any other insurers, I will not hold EBC responsible for any business transactions, the consequences of any business transactions or correspondence I undertake with the aforementioned insurers.
EBC is not responsible or liable for my personal safety or any information provided to me regarding the safety of any country or region throughout the world.At no time shall I hold EBC responsible or liable for suggestions made or information provided with regard to the safety of a particular country or region of the world.
Travel and Jobs
I acknowledge that I am entirely responsible for arranging my own travel and that EBC is not responsible for any aspect of the travel arrangements I make.EBC is not responsible for: any aspect of my health, injury or death at any time prior to, during, or aftertraveling to or from the course.Should I choose to use one of the travel services on the EBC list or any other travel service, I will not hold EBC responsible for any business transactions, the consequences of any business transactions or correspondence I undertake with the aforementioned travel services.
Entry visas and work permits
I am responsible for obtaining an appropriate visa, where required, prior to my entry into the country of my chosen course location. If I am required to obtain a visa, I shall contact the appropriate embassy or consulate for conditions of the visa and obtain an appropriate visa prior to my entry.I understand that obtaining a work permit is my responsibility and EBC cannot be held liable for my failure to secure one.Should I fail to attend the course because of visa problems or the lack of any other required documentation for entry into the country where my chosen training centre location is, any monies I have already given to EBC will be subject to the Cancellation clause as set out in this agreement.
Job placement assistance
I understand that EBC does not guarantee jobs and is not a job agency but does offer job guidance and assistance to all successful graduates. EBC will provide me with advice, interview training and assist me in looking for a job. When attending job interviews, I agree to present myself in a professional and courteous manner in line with local cultural expectations and academic standards.In the unlikely event that I experience difficulty in finding a job teaching English, EBC, when and where possible, will provide further assistance and advice. If necessary EBC will allow me to retake pertinent components of the EBC course (additional costs may apply) which will help me in getting a TEFL position.I understand that EBC reserves the right to refuse job placement assistance for working in countries that EBC considers to be dangerous.I fully understand that my success in obtaining work through the EBC job placement assistance programme may be limited if I am younger than 21 years old and I do not have a degree.
Cancellations, refunds and payments
Cancellations and refunds for the 4 week residential course
I understand that course fees are not refundable.If I am dismissed from the course I am attending or an offer of acceptance is withdrawn due to falsification, no monies will be refunded. If I cancel prior to my first scheduled course start date I will be entitled to a one time reschedule to a future course in the same centre. If I cancel and reschedule prior to my first scheduled course start date I understand that if the course fee changes I will need to pay the difference between what I have paid and the new course fee. Once I have started the course in the EBC training centre of my choice, and due to unforeseen circumstances I am forced to terminate the course before it ends I will be entitled to a one time reschedule to a future EBC course in the same training centre. If I cancel and reschedule more than once I will have to pay an additional course deposit each time I cancel and reschedule to a future course.
Cancellations and refunds for online/hybrid courses
I understand that the course fees for the online course and the 2 week teaching practice module are non-refundable.If I cancel my enrolment for the 2 week teaching practice module, I will be entitled to a one time only reschedule to a future course in the same centre.
Cancellations and refunds for accommodation
I understand that the fee for accommodation is non-refundable and rescheduling is not allowed.
I guarantee that all payments made are taken from my own personal funds. If, for whatever reason, a third party pays for my fees for the EBC course on my behalf, I confirm that the third party has agreed to such payment.I understand that I am responsible for all damages, bank fees, credit card fees, or penalties that may be associated with the un-authorise use, transfer, or disclosure of credit or bank account information (for example but not limited to: any bank charges, disputes, reversals, refunds, legal fees, court fees, or any other fees, expenses or penalties).I agree that I am responsible for paying all bank fees, charges and other associated costs when making payments to EBC.
Buying a course place from another student
If I buy a course place from a previously enrolled student through a private agreement, I acknowledge that I am limited to taking the course in the location that the student was enrolled in. For example: If a course place is bought through a private agreement from a student that was enrolled in Buenos Aires, the course can ONLY be taken in Buenos Aires. It cannot be resold again and it cannot be transferred to another location.EBC does not get involved with private sale agreements but will endorse them should the buyer ask for proof that authenticates the sale.
Discounts and special offer fees
From time-to-time EBC offers discounts or special fees for selected courses. These fees are of fixed duration and ONLY apply to the course that was paid for on special offer. If I choose to transfer to a different course I acknowledge that I will have to pay the difference between the special offer fee and the fee for the course I want to transfer to.Like all companies, EBC has special offer fees for a limited time only. If I enrolled for a course before the offer started or after it finished, I acknowledge that I am not entitled to any refund.If I am referred by someone and then take advantage of a special offer fee course or a course fee discount , I acknowledge that the person referring me cannot collect their referral fee.Discounts are only given to students that apply and enrol directly through EBC.
I acknowledge that all official correspondence shall be conducted via email. I understand that if I want to change any arrangement I have with EBC (re-schedule, change, cancellation etc.) I must do so via email. Should my email address or pertinent contact information change, I shall notify EBC within a reasonable amount of time.I understand that it is my sole responsibility or the responsibility of my authorised representative to check for all continuous email correspondence from an authorised EBC representative.I understand that when EBC is reaching the maximum number it is allowed to accept on my chosen course, I will receive a courtesy email if I am not fully paid. I understand that the purpose of this email is to guarantee my course start date if my course is oversubscribed.Although my deposit guarantees me a place on the course of my choice, the EBC Service Agreement also states that EBC reserves the right to move me to another course date if payment is not received at least 30 days before the start date or if EBC is reaching the maximum number allowed and there are other students willing to pay in full to get the last remaining spots.I understand that I may delay my final payment until 30 days before my course start date but if there are no more places left at that time, I acknowledge that EBC will move me to another course start date.
Training programme changes
Training programme information
I understand that the information contained in all EBC literature, including the EBC web site, emails, printed material etc. is believed to be accurate. However, I understand that it may be subject to errors, changes, omissions, availability of courses, or withdrawal of special offers without notice. It is the responsibility of the applicant to contact an official EBC representative for periodic updates as the terms of the EBC training programme offering are subject to change without notice.
End of course survey
At the end of each course I will be asked to complete a student survey form. I allow EBC to use all of the information I write on the student survey form in its promotional literature regardless of media type (e.g. web, print, tv, radio etc.) and as a source of ideas for making changes to any aspect of the course.
Course changes, service changes and fee changes
I understand that in order to improve the quality and content of the course, EBC reserves the right to change any aspect of the training programme, associated services and course fees without notice.I also understand that EBC has the right to correct errors relatingto all written material that refer to services offered and fees.
Accommodation acceptance conditions
I acknowledge and agree to the following terms and conditions:
- EBC is providing this service to help me get reliable accommodation without the additional cost of a middle-man.
- EBC is not responsible for any aspect of any accommodation arranged using these or other services.
- The accommodation fee is not refundable and only for documented reasons relating to personal safety will EBC assist me in finding alternate accommodations. In the event that EBC has to find me alternative accommodation I agree to pay any additional costs required to get the alternative accommodation.
- I understand that there is no guarantee that EBC will be able to find alternate accommodations within the 4 week time I have paid for.
- I understand that all prices are subject to change without notice.
- I understand that it is my responsibility to ensure that I am fully aware of all fees, deposits, payment terms etc. prior to using this accommodation service.
Terms and conditions for the Student Visa money back guarantee
I understand that EBC will refund 100% of my student visa reservation deposit subject to the following terms and conditions:
- I understand that a student visa is only issued in my home country. The definition of Student Visa ONLY covers the issuing of my initial Student Visa in my home country. The extension procedure, application for a part-time work permit under article 90 of the current student visa legislation and any subsequent renewals are NOT covered by the money back guarantee.
- The money back guarantee does not apply to any problems of any type that arise after my initial student visa has been granted.
- If I fail to get a student visa, I must inform EBC within 7 days of my rejection. I understand that I must mail the original letter of rejection to EBC.
- EBC will ONLY make a refund if the reason stated on the rejection letter is because our Spanish language partner school is not recognised.
- If my student visa application is rejected for reasons related to my personal data including (but not limited to): lack of financial support, undisclosed personal information, false information given to the consulate/embassy, criminal record, health reasons, accommodation requirements etc. then EBC will NOT refund my student visa reservation deposit.
Restatement of employer intention
If you are offered and accept a job based on your EBC certificate and later your employer decides to change the rules surrounding the acceptability of the EBC certificate, EBC will not be held responsible for the consequences of the change. If your employer then insists that you must take another course, EBC will not be held responsible.
If I lose my certificate(s) I understand that I will have to pay a replacement fee. The replacement fee will be told to me when I ask for a replacement certificate.
Service agreement acceptance
By completing the application process and submitting my application for the EBC course to EBC Servicios Linguisticos Europe SL I hereby state that I agree to be bound by the content of this EBC Service Agreement.